Refund policy

Exchange, Returns, Cancellation & Refund Policy

A) Cancellation of Order
You cannot cancel your order once it has been shipped. Cancellations are only possible before the tracking details are generated with our delivery partner (this typically happens before the order is shipped).
Also, for customised orders, it cannot be cancelled after 24 hours of placing the order.
To cancel your order before the tracking details are generated, or customised order before 24 hours, please send an email at support@quichiq.com or WhatsApp at +91 8652839959.

B) Refund Policy
In case of cancellation, we will refund the amount back to the original source within 4 business days.

C) Conditions for Return or Exchange
Important things to keep in mind while sending back the product for return/exchange:

Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.

To ensure your Quichiq garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection.

Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer or failed after 3 attempts, additional charges will be levied as per the logistic partner.

For international orders, we do not accommodate return/exchanges.

For tailored/customised orders, we do not accept any return or exchange. Only alteration can be provided on a case-to-case basis, request for which needs to be raised within 5 days of receipt of product.

D) How Can I Return or Exchange My Order?
To return or exchange your orders, please make sure you initiate the request within 7 days of delivery.
You can request for the return in the orders section of your profile on the website.
Please ensure all items returned/exchanged have original tags and are unworn, unwashed, and undamaged.
Avoid makeup or any other marks.
Handover correct items to the pickup executive to prevent incorrect returns.
Reuse original packaging for shipment protection.
Worn, washed, damaged items or items with the original tag removed shall not be exchanged or accepted for return.
For any other query, email us at support@quichiq.com or WhatsApp at +91 8652839959.

E) Damaged/Defective/Wrong Product
Please email us at support@quichiq.com or WhatsApp at +91 8652839959 along with pictures of the damaged/defective items and we will provide you the best resolution.

F) Return/Exchange Timeline
Exchange: Once the product reaches our warehouse, your exchange order will be dispatched within 3 to 4 business days. Delivery timelines range from 5 to 7 business days, depending on your location.
Return: Once the product is picked up, refunds will be initiated within 2 to 4 business days.

G) Redeeming a Gift Card or Discount Code
You can redeem your gift card or discount code at the checkout page.

Proceed to the checkout page after adding your chosen products to the cart.

Locate the cart icon at the top right corner of your screen.

Under the order summary, click on "Discount Code".

Enter the gift card code (without spaces) in the "Discount code" box and apply it.
Your gift card has limited time validity.

H) Unavailable During Delivery / Prepaid Order Refund
After 3 unsuccessful attempts to deliver your order, the package is returned to our warehouse.
The order is then treated as cancelled.
If you are still interested, you can immediately drop us an email at support@quichiq.com or WhatsApp at +91 8652839959 and we will re-ship it.
In case you decide to cancel the order, we will email you regarding the same.
The refund will be issued as a store credit only, which will be sent to your registered email with one year validity.
Please note that we will not process the refund back to the source.